Shipping policy

Order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders received after 6:00 PM Est will be processed the next business day.

DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping option Estimated delivery time Price
Standard 12 –  18 Business Days Free
Express FedEx 2 Day 2-5 Business Days $14.95

INTERNATIONAL SHIPPING

We offer international shipping to the following countries: Rest of the World

Shipping option Estimated delivery time Price
International Shipping 18-25 Business Days Varies

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Hand Massager is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at support@thehandmassager.com with your name and order number, and we will look into it for you.

Tracking numbers are sent out to the email that was provided during the order as soon as the order is